Job Summary
We are looking for an IT Project Manager for our Pharmaceutical client.
Primary Responsibilities
- Master the end-to-end business process cycles (OTC, PTP, WM, TM, POD, etc.)
- Become fluent with the entire IT landscape (core systems, secondary systems, interfaces, etc.)
- Review business requirements and understand business rationale and the end goal
- Compare multiple vendor solutions against the business requirements and prepare analysis
- Present analysis to executive leadership and deliver recommendations for decision making
- Build detailed budgets and manage project expenses within the approved limits
- Develop project timelines, meet the defined milestones and ensure on time deliveries
- Identify resource requirements and manage the assets bandwidth
- Deliver weekly status reporting for each project and report to project stakeholders
- Mitigate risks and provide alternative solutions and/or workarounds when needed
- Manage the communication and training requirements for project deployments
- Build and oversee the execution of comprehensive cutover plans during Go Lives
- Manage post Go Live Hypercare and expedite resolution during production outages
- Assist the Business Analysts (BAs) in delivering change requests
- Improve the change request process to increase the delivery capacity
- Provide project management training, tools and materials to BAs to assist with enterprise initiatives
Education and Experience
- 7 to 10 years of proven experience managing IT projects
- Bachelor’s degree in a related field (Information Systems, Supply Chain, Operations Management, etc.), MBA preferred
- PMP Certification Preferred
- Experience with various distribution systems and platforms (Web, ERP , Warehouse Management, Transportation Management, Final Mile Delivery, etc.)
- Fluent in distribution practices and processes both upstream (Sales Orders, Purchase Orders, Invoicing, etc.) and downstream (Receiving, Selection, Inventory Control, etc.)
- Interpersonal skills that nurture the development of relationships, teamwork and cross-functional collaboration
- Outstanding communication skills with ability to articulate the explanation of complex systems and processes
- Strong analytical thinking and problem-solving skills with a desire for accuracy and data integrity
- Excellent time management with capability of multi-tasking competing priorities at times
- Dynamic and agile with ability to quickly shift focus and attention based on the severity of the situation at hand
- Cloud Infrastructure Management: Experience managing projects in AWS, Azure, or other cloud environments, including migrations, provisioning, and resource optimization.
- Data Center Operations: Knowledge of on-premises data center operations, including server management, network setups, and storage solutions.
- Disaster Recovery and Business Continuity: Familiarity with disaster recovery planning, testing, and implementation, ensuring resilience and business continuity.
- System Integration: Ability to oversee integration between different infrastructure components, ensuring seamless interoperability.
- Network Infrastructure: Understanding of network fundamentals, such as VPN, firewalls, load balancers, and general network architecture to coordinate network-related tasks.
- Virtualization and Containerization: Experience with VM management (e.g., VMware, Hyper-V) and containerization technologies like Docker and Kubernetes.
- Security Compliance: Knowledge of security standards (e.g., SOC 2, ISO 27001) and compliance requirements, and ability to enforce security best practices in projects.
- Automation and Scripting: Understanding of automation tools and scripting for infrastructure tasks, including IaC (Infrastructure as Code) tools like Terraform or Ansible.
- Change and Release Management: Proficient in managing change control processes, ensuring minimal disruption during deployments and updates.
- Infrastructure Monitoring and Performance Tuning: Familiar with monitoring tools and approaches for tracking infrastructure health, availability, and performance.
- Vendor and Contract Management: Skilled in coordinating with third-party vendors and managing service level agreements (SLAs) and support contracts.
- Technical Documentation and Standards Compliance: Ability to create and maintain detailed project documentation and ensure compliance with internal standards.
- Experience with Agile/ITIL Frameworks: Comfortable working within Agile, ITIL, or other IT service management frameworks for effective project delivery and operations.
- Stakeholder Communication: Strong skills in communicating complex infrastructure concepts to both technical and non-technical stakeholders, managing expectations, and gathering feedback.
- Risk Assessment and Mitigation: Ability to assess risks specific to infrastructure projects and implement mitigation strategies to reduce impact on timelines and budgets.
